CRM Consulting | Customer Relationship Management Services

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CRM

EXCEPTIONAL CUSTOMER EXPERIENCE

Customer Relationship Management (CRM) is more than just maintaining a list of customers. With customer analytics, cross-channel strategic information, and data-driven insights, strong CRM helps businesses stay ahead of rising expectations to deliver an exceptional customer experience. However, CRM is changing fast, with evolving capabilities, and waves of new information to synthesize and analyze. For all the possibilities, companies must work through just as many complexities.

CUSTOMER RELATIONSHIP MANAGEMENT OPTIMIZED FOR THE AGILE AGE

BDO Digital has deep, industry-specific experience in all aspects of marketing automation, and has the ability to transform how businesses serve their customers. BDO Digital begins with a comprehensive analysis of each client’s unique relationship management practices, and then identifies areas for automation, analytics, and integration. By creating a CRM strategy, designing the systems architecture, and driving process transformation, we help clients meet specific business goals.

Looking to make sense of your customer data and deliver personalized experiences? Check out our Customer Insights 1-Day Workshop.

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Microsoft Dynamics

Microsoft Dynamics is a Customer Relationship Management (CRM) system provides organizations with the tools to spark sales, reduce costs and increase profitability by creating new ways to organize and automate business processes that build customer relationships and satisfaction.

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Salesforce

Salesforce is a sales driven cloud based Customer Relationship Management (CRM) solution that helps teams connect with customers and close deals faster. By providing a comprehensive solution for sales force automation, customer service, partner management, and marketing and campaign management; Salesforce.com gives your team the ability to be on top of every lead, opportunity, and customer interaction.

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