A recent Becker’s Hospital Review article sounded the alarm on access to patient care: Average wait times for new patient doctor appointments have reached 31 days, a 19% increase since 2022. The growing gap between provider availability and patient demand not only delays care, but also frustrates patients, strains call centers, and impacts downstream revenue.
At BDO, we help healthcare organizations solve patient access challenges through our Enterprise Access Strategy — a holistic, data-informed approach to streamline patient access, boost efficiency, and deliver measurable ROI.
Results that Speak for Themselves
Across multiple health systems, our Access Simplification and Referral Redesign tools have delivered significant results for providers.
In 2024, for instance, our Access Simplification and Referral Redesign tools contributed to an average ROI of 28-1, yielding over $146 million in net patient service revenue after variable cost adjustment. In some cases, results included:
- Over a $12 million increase in new patient revenue
- $94 million total system revenue uplift
- 60% reduction in scheduling lag
- 50% drop in no-show rates
- More than 580,000 online appointments, generating over $3.4 million in call center cost savings
BDO’s Approach: Enterprise Access Transformation
BDO’s approach to better patient access is structured around four strategic pillars:
- Elevate Patient Experience
We help reduce wait times and improve care access by accelerating the adoption of self-scheduling tools, which streamline appointment availability, and align access workflows with digital front door initiatives. - Align Provider Schedules to Patient Demand
We align provider availability with their strategic goals and patient demand through template standardization, referral enhancement, and intelligent scheduling tools that help improve panel management, throughput performance, and provider satisfaction. - Drive Operational Efficiency
Through better capacity planning, asset utilization, and simplified workflows, we eliminate bottlenecks and streamline manual tasks. We work with organizations to shift transaction volumes to digital tools and enhance staffing models — elevating both patient experience and staff satisfaction. - Redesign Referral Management
Our solutions help mitigate referral leakage, shorten time-to-care, and support quality factor compliance and care retention, metrics that are vital to value-based care contracts. We leverage electronic health record (EHR) capabilities to help improve routing, streamline workflows, and enhance care coordination across departments.
Enterprise Access Strategy: Key Initiatives in Action
BDO’s results stem from actionable initiatives, not generic recommendations. We work with organizations to:
- Deploy direct self-scheduling across patient portals and websites
- Strengthen new patient capture rates in competitive markets
- Centralize referral management across multi-entity systems
- Standardize scheduling templates across specialties
- Reduce manual work queues and streamline intake
- Establish baseline performance metrics and future-state roadmaps
From template alignment and governance to digital front door strategy, we provide end-to-end support rooted in both operational experience and technical depth.
The Bottom Line
Whether your goal is to reduce appointment delays, grow patient volume, or ease the burden on your providers and access teams, BDO delivers the people, process, and technology strategies that transform access.
Let’s simplify access and elevate the care experience — together. Contact us to explore how our approach can support your organization’s access goals.