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Chatbots in Business: Why and How to Use Them

May 20, 2021
12:00 PM to 1:00 PM EST

LaToya Henry
Technical Support:

Technical Support
(BDO Employees):
  • Summary
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  • Presenters
  • Co-Sponsor


80% of businesses are projected to integrate some form of chatbot system by the end of 2021. With an increasing remote workforce, organizations are being challenged to accelerate the transition towards online engagement. Businesses are looking to improve how they provide prompt information to their workforce. This appears to be the most common with frequently asked questions and information about business processes. Some of the biggest challenges we see include providing access to IT Resources, Human Resource Policies, and Knowledge Base documentation for Firstline workers.

CPE credit is not available for this webinar.

Join us for this live web event where BDO Digital's Matt DiLiberto and Shraddha Shah will discuss the current state of remote workforces and take a deeper look at how Microsoft's Chat Bot technology, Power Virtual Agents, can be deployed to Microsoft Teams to automate access to information.

Can’t make it to our webinar? Be sure to register so that you can receive the recording and presentation material after the event. If you would prefer a personal introduction to this topic, please register for a 1:1 follow-up in the registration form.
Matt DiLiberto – Experienced Manager, Applications, BDO Digital, LLC
Shraddha Shah – Experienced Senior Associate, Applications, BDO Digital, LLC
Disclaimer: This webinar is jointly sponsored by BDO USA LLP (“BDO”) and Microsoft. Information that you submit in connection with this event (e.g., registration information, courses selected) or that we collect about you during your participation in this event will be shared between BDO and Microsoft may use your information for the following purposes: event-related purposes; to contact you with information and offers about BDO or the Microsoft either individually or together; and as otherwise set forth in BDO’s or Microsoft’s respective privacy policy. Please contact Natasha Morales with any questions.