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Chatbots in Business: Why and How to Use Them

May 20, 2021
12:00 PM to 1:00 PM EST

LaToya Henry
Technical Support:

Technical Support
(BDO Employees):
  • Summary
  • Recording and Materials
  • Presenters
  • Co-Sponsor


80% of businesses are projected to integrate some form of chatbot system by the end of 2021. With an increasing remote workforce, organizations are being challenged to accelerate the transition towards online engagement. Businesses are looking to improve how they provide prompt information to their workforce. This appears to be the most common with frequently asked questions and information about business processes. Some of the biggest challenges we see include providing access to IT Resources, Human Resource Policies, and Knowledge Base documentation for Firstline workers.

CPE credit is not available for this webinar.

Matt DiLiberto – Experienced Manager, Applications, BDO Digital, LLC
Shraddha Shah – Experienced Senior Associate, Applications, BDO Digital, LLC
Disclaimer: This webinar is jointly sponsored by BDO USA LLP (“BDO”) and Microsoft. Information that you submit in connection with this event (e.g., registration information, courses selected) or that we collect about you during your participation in this event will be shared between BDO and Microsoft may use your information for the following purposes: event-related purposes; to contact you with information and offers about BDO or the Microsoft either individually or together; and as otherwise set forth in BDO’s or Microsoft’s respective privacy policy. Please contact Natasha Morales with any questions.