How a Global Packaging Company Turned Business Continuity into One of Its Greatest Strengths

Background & Challenges

A global food, agribusiness, and pharmaceutical packaging company operating 80 facilities in eight countries around the world faced increased regulatory scrutiny and internal pressure to innovate but lacked an effective operational risk program. The legacy business continuity program had been mismanaged for over a decade, to the point where the terms “crisis management” and “business continuity” were effectively banned and the business units didn’t want to allocate time or resources to the program.

Approach

BDO was engaged by the new program sponsor to help revive the program and quickly show value. The client needed a strong operational risk program to protect their key assets and services while they sought to shift towards a more sustainable business model. BDO helped to design a new program structure and frameworks using behavioral science and learning techniques, while leveraging technology to enhance visibility, scalability, and reporting.

Client Impact

The approach led to a new and positive narrative around the program. Rather than trying to find ways to not participate, the programs became a preferred additional duty. Through the development of a favorable brand recognition for the new risk programs, BDO was able to actively engage 28 of their key sites and more than 250 employees, representing more than $4.5 billion in Total Insurance Value (TIV).