From Difficult Conversations to High-Value Dialogue

We invite you to read this complimentary article co-authored by Jonathan Hughes during his tenure with Vantage Partners. This article describes how to turn the most difficult conversations with strategic customers into productive discussions. Now with BDO USA, Jonathan leads the firm’s Management Consulting practice.

The article originally appeared in SAMA Velocity Magazine, Winter 2023

© Copyright 2023 by the Strategic Account Management Association (SAMA).

Related Resources

Blog Post

Ten Critical Focus Areas for Navigating the Shift from Fee-for-Service to Value-Based Care

July 22, 2024
Blog Post

Ten Critical Focus Areas for Navigating the Shift from Fee-for-Service to Value-Based Care

July 22, 2024

In the face of an evolving economic climate characterized by tightening margins and escalating costs, healthcare leaders are increasingly recognizing the imperative shift from traditional fee-for-service payment models towards value-based care.

Read More

Blog Post

The Shift from Denial Management to Denial Prevention in Healthcare

July 9, 2024
Blog Post

The Shift from Denial Management to Denial Prevention in Healthcare

July 9, 2024

Denial management is a critical function in any high performing revenue cycle. However, as healthcare providers grapple with an uptick in claim denials—a trend partly fueled by payers' adoption of artificial intelligence (AI) tools —the financial burden of managing these denials has escalated to unsustainable levels.

Read More

mic_none
Podcast

60-second Retail Podcast - Episode 181: Empty Shops, New Spots: The Curious Case of Retail Real Estate

July 1, 2024
Podcast

60-second Retail Podcast - Episode 181: Empty Shops, New Spots: The Curious Case of Retail Real Estate

July 1, 2024

Retail occupancy has been on the decline for a while now, yet many retailers continue to open stores. What’s driving this seemingly contradictory trend? Listen in to this episode of our 60-second Retail podcast, as Ross Forman, Managing Director of Strategy & Innovation in the Management Consulting practice at BDO USA, unpacks this curious case of occupancy in the retail investments market.

Read More

mic_none
Podcast

60-second Retail Podcast - Episode 180: Big Retailers Hit the Brakes, Easing Pressure on Supply Chain Vendors

June 24, 2024
Podcast

60-second Retail Podcast - Episode 180: Big Retailers Hit the Brakes, Easing Pressure on Supply Chain Vendors

June 24, 2024

Tune in to this episode of our 60-second Retail podcast, where R.J. Romano, Managing Director, Management Consulting & Supply Chain Advisory Practice Leader at BDO USA, answers these important questions and lays out who’s really wielding the power in these relationships when the pressure is on.

Read More