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Path to Retail Recovery Amid COVID-19

June 18, 2020
2:00 PM to 3:00 PM EST

LaToya Henry
Technical Support:

Technical Support
(BDO Employees):
  • Summary
  • Recording and Materials
Retailers will continue to feel the impacts of COVID-19 long after the country opens back up for business. As they reopen physical stores and adjust operations to align with the new normal, charting a digitally-enabled, customer-focused path to recovery will be crucial for long-term success. Retailers that are able to adapt their e-commerce and brick-and-mortar CX to address pandemic-driven shifts in consumer sentiment and buying habits will be better prepared to navigate in the retail of tomorrow.
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