Operational excellence and digital transformation for modern transportation networks
Overlapping political jurisdictions, funding constraints, regulatory oversight, and aging infrastructure compete with essential needs for mobility and economic growth. Tolling and public transportation agencies strive for operational excellence and technological advancement, but limited resources make transformation a persistent challenge.
BDO’s Tolling and Public Transportation practice helps your agency address the financial, operational, and technology challenges of managing modern transportation networks. We support modernization initiatives that enhance customer experience, revenue performance, service delivery, and sustainability goals. Through services spanning technology transformation, risk identification and mitigation, and revenue and financial management, we help you operate more effectively today while preparing for evolving demands and future growth.
Our practitioners bring deep experience serving tolling and public transportation agencies. By combining industry knowledge with multidisciplinary capabilities, we help you navigate complex challenges, boost performance, strengthen resilience, and deliver responsive, reliable services to the communities you serve.
Explore new possibilities and address challenges with strategies designed for tolling and public transportation.
Modernize back-office and roadside systems by implementing cloud solutions, intelligent automation, integrated analytics, and system upgrades.
Promote accuracy, accelerate reconciliation, and enhance audit readiness by identifying leakage points and strengthening data integrity.
Enhance user satisfaction and reduce backlog by streamlining digital touchpoints, billing systems, and channels for issue resolution.
Meet stakeholder expectations and sustainability goals by aligning strategies with current funding and new investment sources.
Mitigate exposure and enhance transparency by assessing risk, implementing internal controls, and preparing for regulatory review.
BDO provides information technology services to state and local governments and other public sector entities through the Texas Department of Information Resources (DIR) DBITS contract vehicle. This vehicle allows your organization to engage our team through a streamlined procurement process and reciprocal agreements across 49 states. For more information on how to work with us, visit Texas DIR DBITS Contract.
When legacy systems and manual processes are limiting efficiency, increasing costs, and hindering service delivery, we can help you identify and implement cost-effective technology solutions that benefit performance and customer experiences. Our team supports your agency with hardware modernization, cloud migration, application upgrades, and the integration of data analytics, machine learning, and AI capabilities driving efficient operations, informed decision-making, and prompt service delivery.
Our technology modernization and intelligent automation consulting services include:
Unpaid tolls, interoperability challenges, and inefficiencies in transaction processing can contribute to preventable revenue leakage. We help your agency identify revenue shortfalls, uncover root causes, and implement strategies to aid revenue recovery and collection performance. Our capabilities include transaction processing, collection strategies, operational assessments, and performance analysis, resulting in stronger revenue capture, financial performance, and operational efficiency.
Our revenue leakage assessment and management services include:
When customer support functions — including payment processing, fare card and toll tag management, dispute resolution, and inquiry handling — are consuming valuable resources, we can help you modernize operations and identify opportunities to streamline processes, expand digital self-service capabilities, and promote engagement. Our team provides guidance on customer-facing technologies, workforce enablement, service delivery strategies, and user adoption initiatives, helping your agency elevate customer satisfaction, boost operational efficiency, and deliver a more seamless customer experience.
Our customer experience automation and support services include:
Where meaningful contribution toward local and regional sustainability goals becomes an operational expectation, BDO can help support the planning, implementation, and measurement of initiatives such as solar-powered infrastructure, greenspace preservation, electric vehicle charging networks, and more. Our team provides guidance on vendor selection, procurement and RFP processes, program management, performance measurement, and ESG reporting, helping your agency achieve meaningful and measurable results.
Our sustainability implementation and ESG planning services include:
Maintaining compliance, safeguarding resources, and building organizational resilience requires effective controls across operations, systems, and business processes. We can help you assess risks, evaluate controls, and identify gaps across technology and operations. Through audits, risk assessments, control evaluations, and governance frameworks, you can strengthen compliance, mitigate risk, and enhance organizational effectiveness.
Our enterprise risk assessment and compliance services include:
Public-private partnerships can bring public and private resources together to fund infrastructure initiatives. We can help facilitate these partnerships and address the governance and accounting processes associated with managing those funds.
Revenue leakage can stem from a number of issues, including unpaid tolls, interoperability, and transaction-capture failures. We can help by providing a revenue leakage analysis to identify where and why losses are occurring and develop targeted solutions across your organization.
We evaluate legacy applications and manual processes to identify technical inefficiencies in your organization. Then we help you integrate new, more efficient technology and applications, migrate services to the cloud, modernize your data, and set up intelligent automation.
AI, machine learning, and other automation can help your agency analyze data, identify anomalies, automate workflows, and prioritize customer requests. We help integrate these technologies, within strict governance frameworks, to streamline operations and allow your employees to work more efficiently.
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At BDO, our purpose is to be the people you count on to grow with confidence and achieve what matters most. That commitment starts with our clients and extends to our people, future professionals, and the communities where we live and work. Guided by our values and a culture of collaboration, we bring together deep industry experience, talented team members, and a shared focus on client success to help organizations move forward with confidence.
