Driving Strategic Impact Through Cross-Functional Process Alignment
1.0 CPE Credit
in the field of Management Services (MS)
Many nonprofits work hard to improve performance within individual departments, yet organizational challenges often persist. Delays, duplicate effort, inconsistent data, and unclear ownership frequently occur at the points where work moves across functions, systems, and teams.
Achieving stronger organizational alignment requires a broader perspective—one that looks beyond departmental structures and examines how workflows from beginning to end. By understanding cross-functional processes and the interactions between workflow, technology, and people, organizations can uncover the root causes of inefficiencies and identify opportunities for meaningful improvement.
Join BDO professionals as they explore a practical framework for assessing organizational alignment through an end-to-end process lens. Using nonprofit-focused examples, the discussion will cover how to define processes, identify friction points, evaluate workflow and technology challenges, clarify roles and responsibilities, and develop actionable roadmaps for improvement.
Attendees will leave with a straightforward approach that can be applied immediately to help strengthen collaboration, improve operational effectiveness, and better support mission delivery.
After this session, participants should be able to:
-
Identify common indicators of organizational misalignment within cross-functional nonprofit processes.
-
Describe a framework for defining and assessing end-to-end processes across workflow, technology, and people.
-
Evaluate process handoffs, ownership structures, and operational friction points to identify improvement opportunities.
-
Apply a practical approach for prioritizing and sequencing process, technology, and governance enhancements.