What’s Driving Margin Erosion in Healthcare? Your Guide to Preventing Margin Erosion

Healthcare Has a Margin Erosion Problem

The past few years have significantly destabilized the healthcare industry’s financial footing. According to our 2023 Healthcare CFO Outlook Survey, 60% of healthcare CFOs could not meet the terms of their bond or loan covenants in 2022 — up from 41% in 2021.

As unfavorable economic conditions continue to pressure healthcare, providers must act to prevent further margin erosion and financial insecurity. Unfortunately, many providers are struggling with margin erosion dynamics that show no signs of resolving on their own. According to Fitch Ratings, it may take years for healthcare margins to recover to pre-pandemic levels.

To improve margins and achieve greater financial stability, healthcare providers must first understand what’s causing margin erosion. The following sections outline key drivers of margin erosion, their impact on the healthcare industry, and their expected duration.

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High Labor and Contract Expenses

These expenses, which have trended upward over the past several years, have plateaued but show no signs of falling. Even with costs plateauing, April 2023’s performance showed a 3% increase in labor expenses.

  • Impact: VERY HIGH
  • Expected Duration: ENDURING

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Interest Rate Hikes

The Fed’s recent interest rate hikes have increased the cost of borrowing. We could see further increases to the cost of capital as economic indicators like the better-than-expected May 2023 jobs report and wage increases may cause the Fed to bump rates up again later this year to cool ongoing inflation.

  • Impact: VERY HIGH
  • Expected Duration: ENDURING

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High Inflation

High inflation increases costs in healthcare. May 2023’s jobs report and wage rate increase data may prompt a Fed rate increase to offset ongoing inflationary pressures that, for example, have contributed to mortgage rate increases being their highest since November 2022.

  • Impact: HIGH
  • Expected Duration: ENDURING

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Low Capacity

Shifts in case mix are driving higher bed utilization. Hospital stays are also trending longer, due in part to heightened acuity resulting from delayed care during the pandemic. Furthermore, staffing shortages are contributing to a lack of capacity and a reduction in some cases of elective services.

  • Impact: HIGH
  • Expected Duration: ENDURING

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Decreasing Commercial Coverage

Providers face lower reimbursement rates as coverage by nongovernmental organizations declines. This problem will worsen as an aging U.S. population leads to greater numbers of people covered under government programs, which provide lower reimbursement rates. An unfortunate outcome of the debt ceiling resolution is increased restrictions around employment requirements that may actually reduce the number of insured Americans, which will also extend to the Food Stamps program.

  • Impact: HIGH
  • Expected Duration: ENDURING

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Changing Sites of Care

Patients are increasingly seeking care from non-hospital sites of care that pull volume and revenue from provider systems that subsidize many physician groups and practices.

  • Impact: On hospital systems: HIGH 
    • On non-hospital providers: MEDIUM 
  • Expected Duration: ENDURING

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Competition from Non-Traditional Entrants

Non-traditional entrants like retail and tech providers are taking market share away from traditional facilities.

  • Impact: HIGH
  • Expected Duration: ENDURING

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Underperforming Assets

Underperforming service lines or specialty facilities can take a disproportionate amount of capital to maintain for very little ROI.

  • Impact: HIGH
  • Expected Duration:
    • If providers divest/lease/sell these assets: SHORT TERM 
    • If providers maintain these assets: ENDURING

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Supply Cost Increases

Supply costs continue to rise due to geopolitical disruption and lack of geographic diversity in supply chains.

  • Impact: MEDIUM-TO-HIGH
  • Expected Duration: ENDURING

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Underperforming Real Estate

Real estate represents a high fixed cost that can quickly become a financial burden in the event of underperformance.

  • Impact: MEDIUM
  • Expected Duration:
    • If providers regularly assess and adjust their real estate holdings: SHORT TERM
    • If providers do not regularly assess and adjust their real estate holdings: ENDURING

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Lingering Impacts of COVID-19

Providers are catching up financially after COVID-19, with some still waiting to receive COVID-era payments and reimbursements. However, some organizations planned poorly for Paycheck Protection Program (PPP) repayments and are facing unplanned cash impacts.

  • Impact: LOW
  • Expected Duration:
    • If we do not see another mutated variant: SHORT TERM
    • If we do see another mutated variant: ENDURING

What You Can Do About Margin Erosion

Many providers are tempted to solve margin erosion by cutting costs. Margin improvement, however, requires a long-term strategy and cost-cutting without a growth strategy is a shortsighted approach. While it may generate some immediate bottom-line improvement, it’s unlikely to strengthen your financial foundation. On the other hand, developing a margin improvement strategy allows providers to gradually make structural changes that yield long- term results — and greater stability.

Need to establish a margin improvement strategy but not sure where to start? BDO’s checklist below outlines the information you need and recommended steps you should take to develop your strategy.

How BDO Can Help

Designing and deploying a margin improvement strategy is a serious undertaking that requires the right experience and support. We have a successful track record of transforming operations and improving margin performance for leading healthcare providers across the industry. Our in-depth insights and established methodologies help clients identify opportunities to drive margin performance and sustainability, all while focusing on a patient-centric approach.

Ready to improve your margin management? Check out our insight to learn six ways to improve your margins and transform your operations.