• CRM in the cloud

    Salesforce

Connect with customers and close deals faster

Salesforce is a sales driven cloud based Customer Relationship Management (CRM) solution that helps teams connect with customers and close deals faster. By providing a comprehensive solution for sales force automation, customer service, partner management, and marketing and campaign management; Salesforce.com gives your team the ability to be on top of every lead, opportunity, and customer interaction.


SALESFORCE SALES CLOUD

The Sales Cloud is comprehensive and easy to tailor to your business needs, giving sales representatives the tools needed to build stronger relationships and close more deals. The Sales Cloud helps a company manage people and processes more effectively, giving managers real-time visibility into team performance and improved decision making capabilities.

  • Quick access to all data including contacts, communication history, documents and more
  • Works with email applications already in use such as Microsoft Outlook or Gmail
  • Full access to Salesforce.com on any mobile device
  • Real-time dashboards and reporting provide a great picture of your business and allow you to instantly manage your team’s progress
  • Use Chatter Mobile to connect with your sales team while on the go


SALESFORCE SERVICE CLOUD

The Service Cloud connects your team with customers in a variety of ways through Saleforce’s social media integration, resulting in more informed service agents in real-time conversations.

  • Case tracking & resolution time: Quickly and easily solve cases with faster support
  • Channel support: From email to phone to social media


SALESFORCE MARKETING CLOUD

Salesforce’s Marketing Cloud helps you listen, gain insights and respond to customers in real time. It unites the capabilities of the world’s number one social marketing solution and social listening platform to engage with customers everywhere.

  • Optimize campaigns through lead management to improve decision about where to invest
  • Utilize the full capabilities of Buddy Media social marketing solution and Radian6 social listening platform to enhance your marketing efforts


THE SALESFORCE PLATFORM

The Salesforce AppExchange gives you access to the tools that will transform your business. The AppExchange is the place to build and run innovative apps and websites that will enhance your CRM system and make it more effective.


WHY CHOOSE SALESFORCE

Salesforce’s open source architecture allows for easy integration into existing infrastructure.

  • FAST: The cloud doesn’t require the installation or configuration of any hardware or software
  • EASY: The cloud provides easy and automatic upgrades that are scalable through a pay as you go subscription model. Regular updates are made based on user feedback and votes.
  • OPEN: In the cloud all of your data and applications are portable and immediately accessible on any device. The Salesforce1 mobile app is highly customizable for your business
  • FLEXIBLE: The App Marketplace in the cloud extends your applications and makes them more effective through add-on deployments and for every industry
  • EVERYONE: The cloud scales with your business, its affordable for small business and the enterprises and Salesforce is the CRM market leader in terms of user adoption
 

“Where I think BDO Digital set themselves apart and really delivered for us was understanding our business needs. CRM has helped us to improve our communication with our network of providers and ultimately, we got a high quality tool that is going to allow us to expand and scale our business.”

 

Is your current CRM system working for you?

BDO Digital's CRM Quickstart is designed to help gauge your current CRM tools and processes to help you develop a plan to better enable your customer acquisition and retention strategy. Funding may be available for qualified organizations.
 

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