Three Signs You’ve Outgrown Your Current IT Support Model

By Brad Ellison| June 26, 2017

In the beginning, your organization needed an “IT Guy” capable of handling a variety IT challenge. This IT generalist had the capacity to learn and stay up to date with the systems that are critical to keeping the lights on, allowing you to focus on strategic business initiatives that made the business what it is today. At some point along the way, your business grew, technology accelerated, and the traditional “jack-of-all-trades” IT support model stopped serving your needs. Sounds familiar?

The needs of the mid-market are changing. IT is no longer an add-on facility that runs independently from the business. It is now the catalyst for innovation and the foundation for growth. If your IT support model is no longer effective, it’s not just a point of frustration, it’s a serious threat to the survival of your business.

Have You Outgrown Your Current IT Support Model?

As technology continues to make a greater impact on every layer of business, the demand for IT expertise has reached a tipping point. This will require the majority of mid-size organizations to re-think their IT support model within the next couple years. But before we discuss options for navigating these technical shifts, let’s look at some of the signs that it’s time for your organization to make a change.

You’re No Longer Making Progress

You know that to succeed in today’s competitive market, you need to shed outdated processes and increase efficiency with technology wherever possible. You’re eager to capitalize on cloud computing, data analytics, and other emerging technologies to grow your business and avoid disruption, but you don’t know where to begin. You’re looking to your IT Guy to help lead the charge in these technology-based initiatives, however, the complexity of technology has made it impossible for even the most talented IT Guy to cover every potential risk and impact of cyber security, cloud migration, data mining, and all the other intricacies of an ever-changing IT environment.

In order to tackle new ideas, you need access to wide range of specialized skillsets at the drop of the hat. But is hiring these IT specialists full time really the answer?

You Simply Can’t Afford to Hire Any More In-House IT Support Staff

In the past, when the team was spread too thin, approval was given to hire more personnel to handle the load. For a while, this approach worked adequately. Jump to today, IT has never been more stretched, and even though you’ve continued to throw more money at the problem, your return on IT investments just doesn’t seem to be there. You know your IT department is overworked and the business is suffering because of it, but you can’t get the approvals to hire more staff to support the mounting demands – and for good reason!

It’s not financially feasible to staff a comprehensive team of IT experts full-time to fulfill every technical responsibility, such as service desk, user enablement, infrastructure management, security, cloud, and the list goes on and on. Using median salaries to staff these resources (for a typical 300 user mid-market business), you’re looking at around $1.5 million annually – that’s a 200% budget increase for a typical organization!

Staffing Modern IT

Not to mention, not all full-time positions are created equal. For example, there is no question that every business should be focused on security, but is this a full-time role at your organization? If not, you will still be paying a premium for a resource you only need a fraction of the time. For most mid-size organizations, limitations around staffing budgets are what is preventing their innovative initiatives from taking off.

You’re Competing for These High-Demand Resources but Losing to Larger Organizations

Even if you could afford to hire the full IT support your organization requires, there’s another challenge inherent to this approach for mid-market organizations. Specialized skills are scarce in the marketplace, and it is becoming increasingly difficult for mid-market businesses to vet specialized skills without in-house experts who can assess the applicants. Even when you do find the right candidate, it’s difficult to retain these high-demand resources when larger organizations are constantly luring them to better growth opportunities, larger salaries, and a corner office.

Is Managed Services the New IT Support Model for the Mid-Market?

As technology becomes deeply integrated into every layer of business, organizations of all shapes and sizes are finding it increasingly difficult to manage their complex and ever-changing IT systems. If you’re not feeling these growing pains already, chances are it will be in the near future.

For many mid-size organizations, teaming up with a Managed Services partner is the IT Support model that works best for their business. Download our Managed Services Whitepaper: The Mid-Market Movement Towards IT Outsourcing to learn more about how Managed IT Services has evolved to address some of today’s biggest business challenges and opportunities. If you’re interested in talking to an expert on how Managed Services can help support your business, contact us to have a conversation around your current needs and options.

The mid-market movement towards IT Outsourcing